Helpdesk and Call Center

TCFM proposes to set up a help desk and call centre which operates 24/7, and will be designed to address all ad-hoc emergencies, urgent and routine requests.

Services include:

• A central coordination centre for all ad-hoc activities
• A state-of-the-art call centre with a multiline single 800 number
• A help desk that manages all calls and tracks response data through our computeraided facilities management system
• Instruction on the effective use of the help desk service by stakeholders
• The ability to track help response times to ensure services requests are handled within the agreed performance criteria