Helpdesk and Call Center
TCFM proposes to set up a help desk and call centre which operates 24/7, and will be designed to address all ad-hoc emergencies, urgent and routine requests.
- A central coordination centre for all ad-hoc activities
- A state-of-the-art call centre with a multiline single 800 number
- A help desk that manages all calls and tracks response data through our computeraided facilities management system
- Instruction on the effective use of the help desk service by stakeholders
- The ability to track help response times to ensure services requests are handled within the agreed performance criteria